Refunds & Returns
Problem with your order? CALL US FIRST: 866.753.2622
At Oregon Parts Direct, we understand that mistakes can happen - whether an item was misidentified, or just wasn’t right for your unit, we can help.
If handled as soon as possible, many non-mechanical issues can be resolved painlessly over the phone. Call us first, and let’s work together to make it right for you. We want to earn your business!
Within 30 days of your order, most items that are new, unused, and in original packaging (shelf-ready to restock) can be returned with a mandatory 20% restocking fee. All special-order and electrical items sold are non-returnable.
Original purchaser is responsible for any return freight or insurance to our RMA center, as well as to the manufacturer, if applicable. Since shipping is a service, any shipping charges on your order are non-refundable.
Requesting a Return/RMA Number
RMA requests are typically processed within 1-3 business days, so your patience is appreciated.
All RMA processes (claim, delivery of part to RMA center, completion of tracking, and delivery to manufacturer) must be completed within 30 days of original delivery or your claim will no longer be valid.